1. Scope and controller
This Privacy Policy applies to the LuxeZar Tech website, quote and contact forms, service enquiries, customer onboarding and related communications. LuxeZar Tech is a division of LuxeZar LLC. LuxeZar LLC is the business responsible for the processing described in this policy.
2. Information we collect
Depending on how you interact with us, we may collect your name, company, business email, phone or WhatsApp number, country, number of users or employees, requested service, project description, desired completion date, budget range, communication history, quotation and contract information, billing and transaction references, and technical information you choose to provide for a project.
Our website may also collect device, browser, IP address, approximate location, page-view, referral, cookie and security-log information through WordPress, hosting, security, analytics or consent tools that are active at the time.
3. Sensitive access and credentials
Do not submit passwords, multi-factor authentication codes, private keys, recovery codes, payment-card data or unnecessary confidential data through a public form. When project access is required, we will identify an approved method. Temporary access should be limited, monitored and removed after the work where appropriate.
4. How we use information
We use information to respond to enquiries; evaluate requirements; prepare quotations and Statements of Work; deliver, secure and support services; communicate project status; process and reconcile payments; maintain business, tax and security records; prevent fraud or abuse; improve the website and services; and comply with applicable legal obligations.
5. Legal grounds
Where applicable law requires a legal basis, processing may be based on steps requested before entering a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, or consent. You may withdraw consent where consent is the basis, without affecting earlier lawful processing.
6. Service providers and disclosures
We may share necessary information with hosting, email, cloud, security, analytics, form, customer-management, payment, accounting, legal, insurance and professional-service providers. We may also disclose information when required by law, to protect rights or systems, in connection with a business transaction, or with your direction. Providers receive only information reasonably necessary for their role and are subject to their own terms and privacy practices.
7. International processing
We serve customers remotely and may use providers operating in different countries. Information may therefore be processed outside your country. Where legally required, we use appropriate contractual, technical or organizational measures for international transfers.
8. Retention
We retain information for as long as reasonably necessary for the enquiry or service, security and dispute handling, legal and tax obligations, contract enforcement and legitimate business records. Retention periods vary by record type. We may retain limited suppression or security records after other information is deleted.
9. Security
We use administrative, technical and organizational safeguards appropriate to the information and services involved. No internet transmission or storage method is guaranteed to be completely secure. Please notify us promptly if you believe information or access connected with a LuxeZar Tech project has been compromised.
10. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or a complaint to a regulator. Rights are subject to legal exceptions, identity verification and applicable retention duties. Send requests to contact@tech.luxezarllc.com.
11. Cookies and analytics
See our Cookie Policy for information about essential, preference, analytics and marketing technologies. Available controls depend on the tools enabled on the website and your browser settings.
12. Children
The website and business services are intended for organizations and adults authorized to act for them. We do not knowingly solicit personal information from children.
13. Updates and contact
We may update this policy when our services, providers or legal obligations change. The date above identifies the current version. Questions and privacy requests may be sent to contact@tech.luxezarllc.com.