Managed Remote IT Support
A tightly limited remote-support starter for up to five named users with two support hours each month.
Estimated delivery: Onboarding normally begins within 5 business days after contract and access approval.
THE BUSINESS PROBLEM
What this service solves
Your team needs reliable day-to-day technical support without hiring a full internal IT function too early.
WHO IT IS FOR
Best fit
Small businesses that primarily use Microsoft 365 and can receive support remotely.
Exactly what is included
- Up to 2 remote support hours per month
- Support for up to 5 named users
- Microsoft 365 user administration within the time allowance
- One onboarding or offboarding request within the time allowance
- Email support during stated business hours
- Monthly time-used summary
What is excluded
- Unlimited tickets or unlimited administration
- On-site visits
- 24/7 support or guaranteed resolution times
- Hardware replacement and paid licences
- Projects, migrations, monitoring and incident response
Maximum scope
Up to 5 named users and a combined maximum of 2 remote support hours per billing month. Unused time does not roll over.
Delivery timeframe
Onboarding normally begins within 5 business days after contract and access approval.
Included support
First response is targeted within 1 business day, Monday–Friday, excluding published holidays. This is not a guaranteed resolution time. Extra approved work is $40 per hour.
Customer-owned services
The customer owns and pays for Microsoft, remote-access, security, backup and vendor accounts. Provider fees do not come out of the $99 service fee.
Additional work
Additional time is $40 per hour with written approval. Larger projects receive a separate quote instead of consuming the monthly allowance.
Starting price
$99 per month
Monthly subscription billed in advance. No annual commitment at launch.
CUSTOMER REQUIREMENTS
What we need before work starts.
Delivery timing begins after the agreed prerequisites are complete.
- Discovery and environment inventory
- Named authorized contacts
- Approved remote-support method
- Signed service agreement
- Current user and device list
Licence and software disclaimer
Third-party support, security, backup and remote-access licences are paid directly by the customer unless a written agreement says otherwise.
Cancellation rules
Cancel before the next billing date to stop renewal. The active billing month and reserved support capacity are not refundable.
SERVICE FAQ
Questions before you proceed.
Can the scope change?
Yes. Any work outside the stated limits is quoted and approved before it is performed.
When does delivery start?
After payment or deposit, required access, licences, content and approvals are complete.
Who owns the accounts and licences?
The customer normally owns its tenant, accounts, domain, hosting and paid licences directly.